FAQ Home > About Us > FAQ

1.What software do you use & what type of files can you accept?
All mold designs are done by complete 3D, and we transfer it to 2D By DWG&DXF&PDF for you to review. We can accept and prefer native files in the following formats: Solidworks, CATIA and Unigraphics. We also can accept IGS, STP, X_T,AND DXF files.

2.How is your mould capacity?
We can make from 50-1600 ton injection machine.

3.How many tools you can make in a month?
We can make 25 medium size tools per month on average.

4.How about the mold make lead time ?
Normally it takes 5 weeks T1 for a medium size tool.

5.What kind of molds do you mainly make?
We make molds mainly for automotive parts, home appliances, electronic parts and medical equipments.

 6.Where does the tool sampled?
We sample all tools in China prior to shipment. The tools will be run under production conditions for a minimum of two hours. We will select random samples during the run and provide complete first article inspection reports to you alone with the sample parts. These samples are shipped to you via air for your approval. Once the samples are approved we will then prepare the tools for shipments.

7.What components are used in the tool build and will we be able to get replacement parts in the U.S.?
We use German and Swedish P20 and H13 from companies such as Thyssen and Uddelholm. We purchase DME and Progressive components for cycle counters, jiffy Connectors, slide locks, etc. All bolts and other wear items are in standard for ease of maintenance.

8.What about warranty?
Should there be a problem with one of our tools we will work with a shop of your choice to get you up and running as soon as possible, at our expense. All P20 tools are warranted against defects in materials and workmanship for 500,000 cycles or a period of one year. H13 tools are warranted for 1,000,000 cycles or one year.

9.Who will be our contact during the tool build?
Who will be our contact during the tool build? Once you have placed a purchase order, Raytech Mold sales representative will be assigned to the project. Once assigned, he will contact you to verify part design and tooling specifications. He/She will communicate with you on tool design, engineering changes and will supply you with weekly progress reports and periodic statement photos. It is the sales representative who will be responsible for all communications.

10.Can we visit your facilities?
Yes, we encourage you to do so at any time. And we will gladly accommodate your visit and will assist with any transportation arrangements.